You have Questions? We’ve got Answers!

Our frequently asked questions are here to help. Click on any question below to reveal the answer.

General Questions

Are your therapists fully qualified?

We strive to select only the top therapists to work with us. All our therapists are fully qualified and are members of their respective associations. Our director’s ATMS membership number is 22435.

How do you select your therapists?

Our selection criteria are very strict in order to ensure our therapists are of the highest professional and ethical standards.

Yiota, the owner and director of Sydney Mobile Therapies is a fully qualified therapist of the highest calibre and not just a business person.

Armed with multi disciplined professional qualifications and years of experience, she hand picks each and every one of our therapists.

Our selection process consists of

  • Qualifications and insurance checks,
  • Face to face interview,
  • Practical demonstration of the therapist’s skills
  • Interpersonal skills screening
  • Police check when applicable.

How about health fund rebates?

Each health fund has it’s own rules in regards to in-home massages. Therefore, it is always a good idea to ask at the time of making a booking or simply type the name of your health fund in the special instructions section of our booking system and we will inform you if you can claim your massage. Keep in mind though, only remedial massages can be claimed.

What are your operating hours?

Our mobile service operates 7 days a week, Monday-Friday 8am-10pm, Saturdays 8am-8pm and Sundays 8am-6pm.

Reception hours: Monday – Saturday 9am-5pm and Sundays 10am-2pm

What type of services do you offer?

We offer most types of therapeutic and relaxation massage, energy healing treatments, a wide range of beauty treatments, manicures and pedicures. Feel free to browse our treatments pages to discover our range of services.

Do you offer treatment packages?

Absolutely! We have designed a range of packages consisting of our most popular treatments. Those packages are in fact very popular as they represent great value for money, allowing you to receive maximum benefits from combining therapeutic or relaxing treatments in one session. You can find more information about our packages in the ‘Packages’ page of our website.

Can you service group bookings?

Of course we do! Group bookings are our speciality and we have designed a number of value packages especially for a larger number of guests. Please visit our ‘Pamper Parties’ or “Corporate Massage” pages to find out more about your options and how you can organise a great day of pampering that everyone will remember.

Can we book more therapists?

Surely! Sydney Mobile Therapies will provide you with as many therapists as you need based on our availability. We encourage you to get in contact with us in advance to avoid disappointments.

Do you offer Gift Certificates?

Of course! Our gift certificates are extremely popular. All of our treatments and packages are available to be purchased online as gift certificates for your loved ones. Please visit our gift certificates page to view your options.

Do you accept male clients?

We do not discriminate against any gender, race or colour. However, please note that we provide therapeutic mobile treatments only and the safety and well being of our therapists is important to us. A misbehaving male client can be a therapists’ biggest nightmare. Therefore, if you are a male in need of a therapeutic treatment you are more than welcome to book, but if you are looking for a sexual service of any kind, you are looking at the wrong company.

How about money back guarantee?

Generally we do not offer money back guarantee. At Sydney Mobile Therapies we have made a great effort to ensure our treatments and our fully qualified therapists are of the highest possible standards. Our aim is to offer a fantastic service with maximum therapeutic benefits to our clients and we guarantee just that. After all it is a great experience you are looking for and not a refund, right?

If however you believe you are entitled to a refund because of reasons out of the ordinary, please feel free to send us your feedback and we will be happy to listen.

BOOKINGS & CANCELLATIONS

How to book your treatment

Before you make your booking it is a good idea to go through our service offerings, read our frequently asked questions and decide on the type and duration of your treatment. There are several ways to make a booking with us. The best and easiest way is to use our online booking system. Alternatively, you can call us on 1300 967 664 or email us your request. Please note that bookings need to be confirmed by full payment.We accept most major Credit Cards and Paypal.

***Fraudulent bookings will be reported to the authorities***

What is your cancellation policy?

We understand life can be unpredictable. However, we request the courtesy of at least 24-hours notice to reschedule or cancel an appointment. This allows adequate time for us to contact clients on our waiting list who need to be seen urgently.
– If more than 24 hours notice is given, then you are entitled to a full refund or credit for a future booking.
– If less than 24 hours and more than 4 hours notice is given, a cancellation fee of 50% of the total value will be charged and the balance will be refunded.
– No shows or no-notice cancellations will be charged 100% of the total booking fee

No therapist is available on my preferred time

No problem, we’ve got you covered! If you can’t find any of our therapists in your area to be available on your desired day and time, please email us using our contact us form and we will try our best to find an available therapist to see you at a mutually convenient time.

Alternatively, you can join our waiting list:

To join the waiting list for a busy time slot, please visit our online booking system and select the day and time you wish to book. In step 3, please select a busy slot marked with “( )”. The number within the ( ) is the number of customers on the waiting list (If any). We will notify you immediately if a therapist becomes available.

OTHER FEES & CHARGES FAQ

Do you charge travel fees?

We come to you at your home or rental accommodation free of charge within the areas that we service. If we do not currently service your preferred area, you can still request a treatment but you may be charged a travel fee. You can elect to pay the travel fee or book a longer treatment (75, 90 or 120 minutes – depending on how far you are located) and we will wave the travel fee. Please contact us for an obligation free quote.

Do you charge parking fees?

Our therapists always do their best to find free parking. If you can not provide parking and there is no free parking available in your area, the therapist will have to use a pay parking or valet parking if you are staying at a hotel. Please reimburse the therapist for any expenses incurred.

Do you charge any other fees?

We do not charge any other fees unless you wish to extend your treatment beyond the pre-booked duration (Subject to the therapist’s availability).

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MASSAGE RELATED QUESTIONS

How does massage work?

Massage therapy improves circulation by bringing oxygen and other nutrients to body tissues.

It relieves muscle tension and pain, increases flexibility and mobility, and helps clear lactic acid and other waste which reduces pain and stiffness in muscles and joints.

Will I be covered during treatment?

Yes, at all times we use towel draping and respect your privacy during your massage.

Are your massage oils hypoallergenic?

We use natural, hypoallergenic and non acnegenic massage oils and lotions. However, if you have sensitivity to certain types of oils or lotions please bring it to the massage therapist’s attention for an alternative product to be used.

Can you adjust the pressure of my massage?

We strongly encourage our clients to give feedback to our therapists during the treatment. The therapist will also check with you during the massage that the pressure is firm enough for you. However if at any stage you would like the pressure changed or you are uncomfortable for any reason, please let your therapist know.

Why do people get massages?

People get massage therapy for relaxation or to help treat a variety of health conditions:

  • Back pain
  • Inflammatory conditions such as arthritis and tendinitis
  • Stress relief and stress-related conditions
  • Headaches and migraines
  • Muscle and related conditions such as spasms, strains and sprains
  • Repetitive strain injury, such as carpal tunnel syndrome
  • Circulatory and respiratory problems
  • Post-injury and post surgical rehabilitation
  • Massage therapy relieves stress by lowering levels of hormones such as cortisol.
  • Massage therapy also helps enhance immune function.

How will I feel after a massage?

Most people feel calm and relaxed after a treatment. Occasionally, people experience mild temporary aching for a day if they had a remedial or deep tissue massage. You might also experience a euphoric tingling sensation as the muscles are relaxing.

Massage after natural birth?

If you just had a baby by natural birth, you can have a massage as soon as 48 hours after childbirth

Massage after C-Section?

C-section births have a higher risk factor than natural births and it is an invasive procedure. During the healing process, massage, deep pressure and vibration should all be avoided.

Why? The C- section scar takes about 12 weeks to heal completely and movements in the wrong direction can aggravate the scar. To have full body massage during recovery from C-section increases the risk of the incision opening, the muscles not rejoining properly and even cause an infection into the wound.

If you have a gift certificate that you wish to redeem, or you are in urgent need of some relief prior to the 10-12 weeks, we can offer you the following safe treatments:

  • Indian head massage
  • Shoulder Massage
  • Foot Massage
  • Hand and Arm massage

Having a full body massage prior to the 10-12 weeks guideline may put you at risk and delay your full recovery.

Is a massage always suitable?

Massage therapy is not recommended to people with infectious skin disease, rash, or open wounds, immediately after surgery, immediately after chemotherapy or radiation unless recommended by your doctor.

Massage should not be done directly over bruises, inflamed skin, unhealed wounds, tumours, abdominal hernia, or areas of recent fractures.

Other known contraindications to massage include deep vein thrombosis, bleeding disorders or taking blood thinners such as Warfarin, damaged blood vessels, weakened bones from cancer, osteoporosis, or fractures, and fever.

TREATMENT RELATED QUESTIONS

What to expect during the 1st visit?

If you are a first time client, your therapist will require you to fill out a consultation form unless you have already filled it out online during the booking process. Your therapist will discuss your main concerns that you wish to address during the treatment and determine if the selected treatment is appropriate for you.

What should I do during treatment?

It is important to make yourself comfortable. When the therapist needs to adjust your position, she will either move you or will ask you to move as needed. You can change your position anytime to make yourself more comfortable. While many people close their eyes and relax during a session, others prefer to talk. It is your massage and whatever feels natural to you is the best way to relax.

What should I wear?

Before your therapist arrive, you can wear what you normally would. Lower undergarments, a sport top and shorts may be worn – whatever you’re most comfortable with. It is also good for jewellery to be removed.

Will I be covered during treatment?

Yes, at all times we use towel draping and respect your privacy during your massage.

Can you adjust the pressure of my treatment?

We strongly encourage our clients to give feedback to our therapists during the treatment. The therapist will also check with you during the treatment that you are comfortable. However if at any stage you would like the pressure changed or you are uncomfortable for any reason, please let your therapist know.

Can I extend my treatment?

Requests for treatment extensions are very common, especially for most of our shorter treatments. If you wish to make an extension, you need to ask your therapist if he/she has another scheduled appointment immediately after your session as you wish to extend. In most cases the extension has to be confirmed with us.

If our therapist is unsure whether or not someone made a booking in the meantime, we need to be contacted prior to the extension to ensure our schedule will not be affected. If our therapist has another booking, then unfortunately we will not be able to service your request. If our therapist has a free time slot then you are more than welcome to extend. As a general rule, we encourage our clients to book longer treatments because we know how much you will love it!

How will I feel after a massage?

Most people feel calm and relaxed after a treatment. Occasionally, people experience mild temporary aching for a day if they had a remedial or deep tissue massage. You might also experience a euphoric tingling sensation as the muscles are relaxing.

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