Terms and Conditions

Welcome to our terms & conditions page. Please note the following terms are only relevant to individual and small group treatments. For our pamper parties terms & conditions please visit our pamper parties pages. 

General rules

Payment & Charges

• We accept Visa, Mastercard & Paypal
• Payment is required at the time of booking. Once you have made your selection you will be redirected to paypal to finalise the payment.
• Paypal does not require you to have a paypal account to make a payment to us. You can use your credit card as with any other online payment facility
• A small travelling fee may apply to certain areas outside the Sydney Metropolitan area. If you are unsure, please check with us before booking for your appointment.
• In areas with limited street parking the therapist may have no alternative but to use a pay parking to attend your appointment. You will be charged for the parking fee.

Refund Policy - Services

• There are no refunds on services already been experienced.
• Attempts to chargeback a service already been experienced will be considered as fraudulent activity and you may be reported to the authorities.
• In case of cancellation within our policy guidelines you are entitled to a full refund in the form of a gift certificate equal to the value of your treatment.
• In case of a late cancellation you will receive a gift certificate for the treatment amount minus the cancellation fee. Please see our cancellation policy for details.
• Sometimes sorry is not enough. If our therapist does not turn up for her appointment with you we will issue a gift certificate equal to120% of the value of your booking. For example, if your original booking was for a $100 treatment, your refund will be $120

Bookings

• For your convenience we have developed a state of the art online booking system that you can use to make real time live bookings. As an alternative option, you are welcome to call us on 1300 967 664 or email us with your preference using our contact us form, but availability at your desired time can not be guaranteed until we confirm your booking.
• Online bookings are confirmed immediately, however bookings requested via email will be confirmed within 1-4 hours. We will send you a reminder of your appointment 2 hours prior your treatment time in the form of email or text message. (If you choose to receive reminders)

Cancellations

• We understand that plans change, however as your therapist has been especially reserved for you, we appreciate at least 12 hrs notice if you need to cancel or arrange another time.
• If more than 12 hours notice is given, then you are entitled to a full refund in the form of a gift certificate which you can use to book another time.
• If less than 12 hours notice is given, a cancellation fee of $50 will be charged for each treatment booked and the balance will be refunded in the form of a gift certificate.
• No shows or no notice cancellations will be charged 100% of the total booking fee.

Gift Certificates & Gift Vouchers Refund Policy

• There are no refunds on used Gift Certificates.
• Gift Certificates can not be exchanged for money.
• Refunds of unused gift certificates are only permitted to the original purchaser within 14 days from the day of purchase, less 10% administration fees, and less any delivery and transaction fees.
• Attempts to chargeback a gift certificate without getting in contact with us first will be considered as fraudulent activity.
• Exchanges are permitted for valid vouchers that have not been used. You can exchange the service on your gift voucher with another service of equal value but you need to let us know at the time of booking.
• No shows on booked vouchers will result in a $50 cancellation fee.
• If the value of your treatment is less than the value of your Gift Certificate, the balance will remain in your account for later use.
• Gift Certificates are fully transferable however we assume no responsibility for stolen or fraudulent gift certificates. It is your responsibility to keep your gift certificate in a safe place.
• If your gift certificate is considered by us as fraudulent or unpaid, it is your responsibility to provide proof of payment for the gift certificate in question. Failure to provide proof of payment will mean your gift certificate can not be used.
• Gift certificates are valid to their full face value for 12 months from the purchase date. After the  first 12 months the face value of your gift certificate will decrease by 10% for each calendar year after 12 months from the day of purchase. IE: After 3 years from the date of purchase your voucher will lose 20% of it's face value.

Health Check

It is important that you inform us at the time of booking of any medical conditions that your therapist needs to be aware of, including:

• Heart conditions
• Cancer
• Allergies
• Pregnancy (massage is suitable for after the first trimester)
• Current injury
• Recent surgery

In case of contagious illnesses the treatment session will be rescheduled. This information will enable us to provide the most appropriate treatments for you.

Terms of Use

• Sydneymobiletherapies.com.au and its logo may not be used in connection with any product or service that is not Sydney Mobile Therapies in any manner that is likely to cause confusion among clients, or in any manner that discredits Sydney Mobile Therapies.
• The site or any portion of the site may not be reproduced, duplicated, copied, sold, resold or otherwise used for any commercial purpose without the expressed permission of Sydney Mobile Therapies.
• Sydney Mobile Therapies reserves the right to refuse service, terminate accounts or cancel bookings or orders in its discretion, if we believe a customer is harmful to our interests or the interest of our therapists, other persons or entities.

Insurance and Liability

• Although incidents are very rare in our professional industry, Sydney Mobile Therapies guarantees your peace of mind in case of an unexpected incident. All of our therapists are fully qualified, accredited professionals and have liability insurance cover.
• Using the services of a non qualified person not only puts you at a considerably higher risk of injury, but it also makes it extremely difficult to receive compensation for injuries you sustained because of the non qualified person's neglect.
• In case you believe you have sustained injuries as a result of a treatment you received by one of our therapists, please contact us immediately for advice and direction.
• Please note that all insurance claims are investigated by a panel of experts before any compensation is awarded. Fraudulent claims may be reported to the authorities.

Important Notice: Just like any other business, our policies are under constant review and your feedback helps us to create a fairer set of rules. We reserve the right to make amendments to our terms and conditions at anytime, and it may be a good idea to check this area regularly to avoid disappointments.